User Terms and Conditions

These Terms and Conditions set out the rules that govern use of our platform and the relationship between you and Green Dog. We publish these terms to explain account responsibilities, how promotions and payments work, and what happens when disputes arise. By using the site you accept these terms and any specific rules that apply to individual promotions, games, or payment methods.

Account responsibilities

We expect each player to keep their account details accurate and secure. You must provide truthful information when registering, and you are responsible for activity that occurs under your login credentials. Do not share passwords or let others access your account. If you suspect unauthorised access contact [email protected] immediately.

Eligibility requirements

Access to our services is restricted to eligible users only. By registering you confirm you are entitled to use the platform under applicable local rules and that you meet any age or eligibility thresholds required to participate. We may refuse registration or close accounts where eligibility cannot be established or where use would breach these terms.

Acceptable platform use

Use the services in a lawful and fair manner. Prohibited activity includes account abuse, fraud, collusion, bonus manipulation, and using automated tools to access the platform. We reserve the right to investigate suspicious activity, restrict access, and close accounts if terms are breached. Closing an account does not remove obligations to resolve outstanding payments or disputes.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms that apply in addition to these general conditions. Wagering, game contribution limits, minimum deposits, maximum cashout caps, and time limits may apply. We will publish the relevant terms with each promotion. Failure to comply with promotion rules may result in voided bonuses and withheld winnings.

Deposits and withdrawals

Payment options and availability depend on the methods we support at the time you transact. You agree to use only payment instruments in your own name. We may set minimum and maximum limits, and we may require additional verification before processing withdrawals.

Verification and checks

To protect accounts and meet our checks we may request identity, address, and payment documents. Withdrawals may be delayed pending satisfactory verification. We will notify you of required documents and provide instructions on how to submit them.

Dispute resolution

If you have a dispute about account activity, payments, or promotions contact our support team first so we can attempt an internal resolution. We aim to respond promptly and will outline the next steps. If a resolution cannot be reached through our support channels we will explain any further options available to you.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated through the site or by email where appropriate. Continued use of the platform after an update constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service.

When using GreenDog services you agree to cooperate with any account checks and to follow these rules. If you have questions about these terms contact [email protected] for assistance.