Responsible Gambling

At Green Dog we take responsible gambling seriously. Our aim is to make sure play stays controlled and enjoyable, and to provide clear options for players who want to limit their activity. We encourage everyone to set personal boundaries, recognise signs of problem play, and seek help if gambling stops being fun.

Player protection principles

We base our approach on simple principles: clear information, easy-to-use controls, and prompt action when a player asks for help. We support safe play by offering account-level tools that let players manage their spending and time online. If you feel at any time that you are losing control, contact our support team through your account and we will assist with available options.

Activity-control tools

Players can use a range of controls to manage their session and account activity. Typical tools include deposit limits, loss limits, session time limits, and temporary account pauses. These tools are designed to be straightforward to set up and change as needed.

How to access controls

Log in to your account dashboard to find responsible-gambling settings. From there you can set or adjust limits and choose short-term breaks or longer self-exclusion if required. If you cannot access your account, contact support for guidance.

Deposit limits

Deposit limits let you cap how much you add to your account over a daily, weekly, or monthly period. Setting a realistic deposit limit is one of the most effective ways to keep spending under control. You can raise or lower limits in your account, though increases may include a cooling-off period.

Loss limits

Loss limits restrict the net amount you can lose across a given time frame. These limits help prevent chasing losses and encourage measured play. When a loss limit is reached, further play is blocked until the limit resets or you proactively adjust it.

Time limits and session controls

Session time limits and reminders help reduce extended play. You can set session lengths and receive alerts when a session is nearing its end. Regular breaks are a simple, effective way to keep gambling in balance.

Self-exclusion

Self-exclusion is available for players who need a full break from gambling. It temporarily restricts access to the account for a chosen period. If you choose self-exclusion, follow the in-account options or contact support to arrange it.

Recognising problem behaviour

Common warning signs include spending more than planned, borrowing to gamble, neglecting responsibilities, or feeling unable to stop. If you notice these signs in yourself or someone else, take action early by using account controls or seeking external help.

Practical tips for staying in control

Set deposit and loss limits before you play, use session reminders, avoid gambling when upset or impaired, and keep a household gambling budget. Talk openly with trusted friends or family if you are worried about your play.

Professional help and support

If you need further assistance, consider contacting a local support service or a qualified professional. For confidentiality and tailored advice, reach out to local health services or counselling organisations in your area. At GreenDog we support players seeking help and will cooperate with any reasonable requests to restrict or close accounts.