Privacy and Data Policy

Welcome to the privacy page for Green Dog. This document explains how we collect, use, store, and protect your information when you create an account, play games, or use our services. We take user privacy seriously and aim to describe our practices clearly so you can make informed choices about your data.

Types of Data We Collect

We collect several categories of information to operate our site and provide services. This includes personal details you give us when registering, technical data generated while you use our platform, and transactional records related to deposits, wagers, and withdrawals.

Personal Data

Personal data may include your name, date of birth, email address, phone number, billing and payment details, and any documents you provide for identity checks. We also keep account credentials and communication history when you contact support. We only request information that is necessary to create and maintain your account.

Technical Data

Technical data covers information collected automatically when you visit the site or use our apps. Examples are IP address, device and browser type, operating system, unique device identifiers, and log data about your session and activity. This helps us maintain security, prevent fraud, and improve service performance.

Transactional Data

Transactional records include your deposits, bets, wins, losses, withdrawals, and any bonus activity. We store transaction metadata such as timestamps and payment method used to manage accounts, handle disputes, and comply with internal controls.

How We Use Information

We use data to provide and operate our services, verify identity, process payments, and communicate about your account. Information also supports fraud prevention, security monitoring, and customer support. Where appropriate, we may use aggregated or anonymised data for analytics and service improvements.

Data Protection Practices

We implement technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include access controls, encryption where practical, secure storage, and routine reviews of our security practices. Access to personal data is limited to staff who need it to perform their roles.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalise your experience, remember preferences, and analyse usage patterns. You can control cookie settings through your browser or device. Some features may not work correctly if cookies are disabled.

User Rights

You have rights over your personal data, including the ability to access, correct, or request deletion of information we hold about you. You may also object to or request restrictions on certain processing activities. To exercise any right, contact our support team and provide sufficient detail to identify your account.

Access, Correction and Deletion

If you need to review or update your personal information, we will assist you subject to identity verification to protect your account. Requests for deletion will be handled in line with our operational and legal obligations; some records may be retained to satisfy transaction integrity and security requirements.

Information Sharing and Third Parties

We may share data with service providers who perform functions on our behalf, such as payment processing, fraud screening, and technical hosting. We require partners to protect data and use it only for authorised purposes. We do not sell your personal information.

Privacy Policy Updates

We may update this policy occasionally to reflect changes in our practices. Material changes will be communicated through the platform or other reasonable means. For questions about this policy or your data, contact [email protected].

GreenDog remains committed to keeping your information secure while delivering reliable service. If you have concerns, reach out and we will help address them.