Reach out to us
Need help? Our support team is ready to assist with account questions, payment issues, technical concerns, or general feedback. You can reach us for verification guidance, withdrawal queries, or help with promotions and gameplay. We respond promptly and will guide you through troubleshooting steps or account checks. Contact us through the channels below for quick, practical assistance and clear next steps if you encounter any issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] (typical reply within 24 hours; urgent issues prioritised) |
| General enquiries | [email protected] (billing, privacy and product queries; expect reply within 48 hours) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission reporting; application review within 48 hours) |
| Phone | +44 20 7946 0318 (local rates may apply; voice support Mon-Fri) |
| Working hours | Mon-Fri, 09:00-18:00 (emails monitored outside business hours) |
Contact by email
Email is our preferred method for detailed requests, account-related issues, or situations that require explanations or documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. Attach supporting files when needed so we can process your request efficiently.
Send us a message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are often handled within a few hours, while more complex cases, such as payment investigations or account verifications, may take longer depending on their nature and the checks required. We will keep you informed throughout the process.
Feedback
We value your feedback, please share any suggestions, ideas, or issues you spot on our site. Every message is read carefully by our team and used to improve features, navigation, and overall user experience. Your input helps us prioritise updates and fix problems faster, so don’t hesitate to tell us what would make the site clearer or more useful for you.